Fees & Practicalities
Transparent information about session fees, booking, and practical arrangements to help you feel prepared
"I believe therapy should be accessible and straightforward. Here's everything you need to know about the practical side of working together."
— Carolyn Stevenson
Session Fees
Clear, competitive pricing with flexible payment options
Individual Therapy
£70
per 50-minute session
- 50 minutes of focused therapy
- Personalized treatment approach
- Session notes and progress tracking
Initial Consultation
Free
15-minute phone call
- Discuss your needs and goals
- Ask any questions about therapy
- Ensure we're a good fit
Reduced Rate
£55
limited availability
- For students and low income
- Same quality of care
- Subject to availability
Payment Methods
Card Payments
Secure online payment via card at time of booking or after each session.
Visa, Mastercard, American Express accepted
Bank Transfer
Direct bank transfer for regular clients or advance payment options.
Payment details provided after booking
Payment Timing
Payment due at time of session or within 24 hours of appointment.
Monthly payment plans available on request
Insurance & Receipts
Private Health Insurance
I can provide receipts for potential reimbursement. Please check your policy coverage for psychological therapy.
Receipts & Records
Detailed receipts provided for all sessions. Can be customised for insurance or employer reimbursement requirements.
Employee Assistance Programs
If your employer offers counselling benefits, I can work with most EAP providers. Please discuss during consultation.
Cancellation Policy
Fair and flexible policies designed to respect both your time and mine.
Standard Cancellations
24+ Hours Notice
No charge - reschedule or cancel freely
Less than 24 Hours
50% session fee charged
No-Show
Full session fee charged
Emergency Situations
Illness
No charge for genuine illness with reasonable notice
Family Emergency
Compassionate consideration on case-by-case basis
Transport Issues
May offer virtual session as alternative
Availability & Scheduling
Current Availability
Evening appointments available. Some flexibility for urgent situations.
Session Frequency
• Weekly sessions – Most common and recommended
• Fortnightly – For maintenance or specific needs
• Monthly – For ongoing support and check-ins
• Intensive periods – More frequent sessions during difficult times
Locations & Format
Online Therapy
Secure video sessions via encrypted platform. Perfect for busy schedules or those preferring home comfort.
Available to all clients across UK
In-Person Sessions
Secure video sessions via encrypted platform. Perfect for busy schedules or those preferring home comfort.
Locations: Hampstead, St Albans, Hertford
Parking: Available at all locations
Telephone Sessions
Available for clients who prefer phone contact or as backup option.
Same therapeutic quality as face-to-face
Accessibility & Support
Creating an inclusive therapeutic environment for all clients
Physical Accessibility
Ground floor access, disabled parking, accessible bathrooms at all in-person locations.
Communication Support
BSL interpreter can be arranged. Written materials available in large print or digital format.
Neurodiversity
Experience working with ADHD, autism, and other neurodivergent conditions. Sensory-friendly environment.
Next Steps
Ready to start your therapy journey? Here’s how to get started:
Free Consultation
Book a 15-minute phone call to discuss your needs and ensure we're a good fit.
Schedule First Session
Choose your preferred format (online, in-person, or phone) and convenient time slot.
Begin Your Journey
Attend your first session and start working together towards your goals.
Practical FAQ
How do I book my first appointment?
What should I prepare for the first session?
Just come as you are. Think about what you’d like to achieve, but there’s no need for formal preparation. I’ll guide you through everything.
Can I switch between online and in-person?
Absolutely! Many clients use a mix of both formats depending on their schedule, weather, or how they’re feeling.
What if I need to contact you between sessions?
Brief check-ins for urgent concerns are welcome via email or phone. For ongoing support, we can discuss increasing session frequency.